Domestic Shipping Policy
Please read thoroughly to understand our shipping policies. Please understand that due to a high volume of customer orders, ground shipments could possibly be delayed during the extremely busy time frame of November through December.
General Shipping Information (January - October)
Most packages are shipped from our Cheektowaga, N.Y. warehouse, where they are processed and ship within approximately two business days of the order being placed. Delivery time may be delayed based on: how the product is shipped, if the product is back-ordered, if the order is placed during the holiday season (November-December), or extreme weather conditions.
We cannot guarantee an exact date of delivery for ground shipments. Express shipments are guaranteed, barring any uncontrollable acts of God.
We ship via UPS, UPS SurePost, USPS First-Class Mail, and USPS Priority Mail.
Large items are shipped via freight truck. You will be emailed tracking and carrier information upon shipment.
We offer free ground shipping on all Christmas Central orders over $77 to the contiguous USA. Orders under $77 will be charged a $5 flat rate to the contiguous USA. The shipping promotion cannot be combined with any other codes or promotions. We do offer express shipping options. The free shipping promotion does not apply to express services.
Business days are Monday through Friday, end at 12 a.m. EST, and exclude all federal U.S. holidays.
APO or FPO Addresses
Unfortunately, we cannot ship any order to an APO or FPO address. Any order being shipped to one will be canceled.
Shipping Time Frame (November - December)
Ground packages will be processed and shipped up to five business days after payment is received.
Express packages are processed and shipped one business day after payment is received. Express packages may ship via air or ground service and are rushed to the front of our shipping lines.
Approximate Transit Times:
Calculated after an order is processed, and package leaves our
Buffalo, NY warehouse. Shipping times may vary.
Standard Shipping Options
Ground to the lower 48 states:
2-7 business days
Ground to Hawaii, Alaska & Puerto Rico:
3-7 business days
3-day service to the lower 48 states:
3 business days
3-day service to Hawaii, Alaska & Puerto Rico:
3 business days to metro areas
2-day service to the lower 48 states:
2 business days
2-day service to Hawaii, Alaska & Puerto Rico:
2 business days to metro areas
1-day service to the lower 48 states:
1 business day
1-day service to Hawaii, Alaska & Puerto Rico:
1 business day to metro areas
Requests to Alter Deliveries
Christmas Central cannot change shipping addresses, schedule a delivery time, give delivery instructions, or hold for a different delivery date for any package shipped.
For packages shipped via UPS:
UPS offers shipping changes to be made through its My Choice program if a package is not already "out for delivery". More information can be found at UPS.com .
For packages shipped via USPS:
USPS offers shipping changes to be made through its Package Intercept program if a package is not already "out for deliver". More information can be found at USPS.com .
For orders shipped via freight:
We will email you delivery instructions, and the freight company will also call to schedule your delivery. To streamline your delivery process, please provide a current phone number and email address when placing your order.
Orders deemed to be shipped via freight are not eligible for expedited shipping options.
If the delivery is refused or hindered due to non compliance or no response from customer there may be freight charges deducted from the refund.
If your order is being delivered via freight, please make sure to inspect the items before signing the Bill of Lading (the driver's receipt of delivery to you). If the Bill of Lading is signed stating the items were received in good condition, we will be unable to accept a return of the items.
Packages Returned to Sender:
Refused packages or packages that fail to deliver will not be re-shipped at ChristmasCentral.com's expense. Customers must contact ChristmasCentral.com to be advised of additional shipping charges. This must occur within 10 business days of order placement.
Shipping Questions?
Canadian Shipping Policy
Please read thoroughly to understand our Canadian shipping policies.
General Shipping Information
We have partnered with UPS to allow our Canadian customers to place orders and have them shipped to Canada for ONE LOW PRICE. Our low Canadian shipping rates include all duties, taxes, brokerage, shipping & handling charges.
Non-express services: Canadian orders currently ship twice a week during the non-peak season (January–September). Canadian orders containing items that are not stored at our main warehouse must be shipped to our Cheektowaga headquarters first, where the appropriate customs paperwork will be completed, prior to those orders being shipped over the border.
Express orders ship the following business day after we process your payment. If an express order needs to be sent to our main headquarters for customs paperwork, it will ship to Cheektowaga with express shipping, prior to being shipped over the border. Delivery time may be delayed based on how the product is shipped, if the product is back-ordered, or extreme weather conditions.
We cannot guarantee an exact date of delivery for ground shipments. Express shipments are guaranteed barring any uncontrollable acts of God.
What are My Shipping Options & Time Frames?
We offer ground and express shipping to Canada. Business days are Monday through Friday, end at 12 a.m. EST, and exclude all federal U.S. holidays.
Ground Shipping:
About 5-10 business days
Express Shipping:
About 2-3 business days
Please keep in mind that Canadian transit times could be subject to delays with customs. This is completely out of our control, and due to customs' security measures.
What Fees Do I Have to Pay?
None! You will never receive a call from UPS saying you owe money for duties, taxes, customs, or brokerage.
How Much Do You Charge for Canadian Shipping?
Ground shipping:
Flat rate of $15 USD plus a 12% tax for GST and PST.
Express shipping:
Does not offer a flat rate and the amount will depend on the items you are
purchasing. Express shipping rates are displayed at checkout. Express orders also pay a 12% tax for GST
and PST of your order total.
What is the Exchange Rate You Charge?
All items, shipping prices, and taxes are shown in U.S. dollars. The exchange rate you will pay is based on what your credit card company or bank is charging for that given day.
What is Your Return Policy on Canadian Orders?
There are no return policy changes for Canadian customers.
Click Here to view our return policy.
How Do I Track My Order?
When your order ships you will receive a UPS tracking number. Once you receive that email you can go to the UPS website and track your order.
More Canadian Shipping Questions?
International Shipping Policy
At this time we only ship to the US and Canada
Return Policy
Can I Cancel My Order?
Unfortunately, once an order is placed we cannot cancel the order. Once you receive your order you are more than welcome to return it, but our standard return policy will apply.
Can I Return My Order?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
Do I Have to Pay for Return Shipping?
If you opt for store credit instead of a refund, Christmas Central will email you a pre-paid return shipping label. If you're in need of a label please contact a Christmas Central representative. You will be responsible for printing out the label and taking the package to a UPS drop off location.
Note: Free return shipping is only available to the lower 48 states.
If you would prefer a refund back to the original payment method, you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused order or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
How Does Store Credit Work?
Once your return has been processed, our returns department will email you your store credit code. The code will be for the full value of the merchandise returned; you can then use the code to place a new order.
Where Do I Ship Returns?
Christmas Central
Attn: Returns
85 Innsbruck Drive
Cheektowaga NY 14227
Do I Need an RMA#?
Christmas Central does not use RMA#s.
Do I Have to Include Any Paperwork With My Return?
Include a copy of your invoice with your email address.
How Long Until I Receive My Store Credit or Refund?
In an effort to keep our employees safe, we will be isolating returns for 10 days prior to processing. Once that precautionary time has passed, return processing generally takes 3-5 days, during peak holiday season it may take longer.
Can I Exchange My Order?
To exchange an order please follow the return instructions. Christmas Central will send you a store credit that you can use to place a new order.
What if There is a Problem with My Order?
Please promptly inspect items upon receipt, if there is a problem with your order or the item is damaged or defective you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative. We cannot take back defective items after the stated time frame, if your item(s) breaks after normal use check your items manufacturer's warranty. Christmas Central is not the manufacturer; any warranty will be honored by the manufacturer.
Non-Returnable Items
Unless we made a mistake in your order the following items are non-returnable under any
circumstances:
Giant Everest Trees, Grand Teton Trees, Food Items, Patio Furniture Sets, Life-Size
Nativities, Clothing, Costumes, Shoes, Wigs, Inflatables.